Grievance Redressal

Under RERA, all States are mandated to form an Appellate Tribunal which will look into the conflicts between stakeholders and provide a fair and timely solution. Appellate Tribunals under state regulators will be enforced to settle real estate grievances and complaints within 60 days from the date of filing.

You can approach the RERA tribunal under these circumstances –

• Non-registration of an advertised project with the state authority
• Misleading information regarding a builder, promoter or agent
• Contravention of provisions of the Act by builder or promoter
• Builder charging on super built-up area instead of carpet area
• Alteration in building plan without consent of two-third allottees
• Delayed delivery beyond promised timeline
• Structural defects within five years from possession

Filing a complaint under RERA

Project delivery delays, unexpected changes in construction plans, unaccounted extra charges and coming short on promised facilities are some of the issues faced by homebuyers.

RERA has empowered homebuyers to take errant builders to task. Every State RERA provides an online grievance redressal mechanism.

When can you file a complaint?

If the builder violates any provisions, rules or regulations under RERA, the homebuyer can file a complaint with the respective State RERA authority in the prescribed format.